Effective Date: September 24, 2025
Batery Bet (“we,” “us,” or “our”) is serious about your privacy. We protect the personal information you share with us when you use our sports betting and online casino services, which we call the “Platform.” We follow the Curaçao Gaming Authority’s license (No. OGL/2023/174/0082) and meet international data protection standards to keep your data safe.
This Privacy Policy explains what personal information we collect, how we use and share it, and how we protect it. The Platform is designed for our audience in India, and by using it, you agree to this Privacy Policy. If you do not agree, please do not use our services. We recommend that you check this policy regularly, because we may change it to keep up with new laws or to update our practices.
What Information Do We Collect?
To deliver great services and keep everything running smoothly, we gather a few key types of information when you use our Platform. We focus only on data we truly need and make sure it stays safe.
Personal Information You Provide
Account Information: When you sign up, you give us your full name, email, phone number, birth date, and home address. We keep this info to set up and manage your account.
Payment Information: If you make deposits or withdrawals, you’ll provide details like bank account numbers, UPI IDs, or other payment details. We use encryption to keep this info secure.
Verification Information: To follow the rules and protect everyone, we may ask to see documents like a masked Aadhaar card (following Indian laws), a PAN card, or another valid ID.
Contact Information: When you contact our support team through email, chat, or phone, we record what you share so we can help you quickly.
Information Collected Automatically
Usage Data: We automatically track how you use the Platform. This includes the pages you view, the bets you make, the games you join, and the time you spend on our website or app.
What We Collect and Why
Device and Technical Data
To make sure you have the best experience possible and are following regional rules, we gather some tech details, such as your IP address, the type of device you’re using, the operating system, the browser type, and your general location.
Cookies and Tracking Technologies
Our site uses cookies and similar tools so it can work better, remember the pages you like, and show you the stuff you’re actually interested in. If you want, you can turn these off in your browser settings.
How We Use Your Information
We take your information and turn it into a smooth, secure betting and gaming journey. Here are the main ways we do this:
Account Management
We make, keep, and protect your account on our site.
Service Delivery
We take your bets, process your payments, and let you in on casino games and other fun features.
Legal Compliance
We check who you are, how old you are, and where you’re located so we can follow Indian laws and rules set by the Curaçao Gaming Authority. This includes rules for anti-money laundering and for knowing our customers.
Personalization
We send you promotions and bonuses that fit what you like and what you’ve done in the past.
Customer Support
When you have a question or a problem, we use your details to give you swift and effective help.
Security
We keep an eye on suspicious activity to stop fraud, unauthorized access, and other illegal stuff.
Analytics and Improvement
We study how you use the site to make our features better and make sure the experience feels just right for you.
How Do We Share Your Information?
We never sell or rent your personal info to anyone. Here’s when we might share it:
- Service Providers: We team up with partners like payment processors or cloud hosts who help run our platform. They can see your data, but only to help us, and they must keep it safe.
- Legal Requests: If a court or another authority in India or the Curaçao Gaming Authority asks, we must share the info to follow the law.
- Business Changes: If we merge, sell, or get bought, your info might move to the new owners. They’ll still have to respect this privacy promise.
- Since you said so: We’ll share your data with others only if you give us clear, always-read-the-fine-print, consent.
How Do We Protect Your Information?
We take your data security seriously. Here’s what we do to keep it safe:
- Encryption: All info going to and from our servers is protected with SSL/TLS. That’s coded language no one else can read.
- Access Controls: Only a few authorized people can see your personal info. They all sign strict privacy agreements, or they don’t get the keys.
Your Rights and Choices
If you live in India, you have the following rights over your personal data:
- Access: Ask us for a copy of the info we have on you.
- Correction: Get in touch if we have any incorrect or missing data and we’ll fix it.
- Deletion: Request that we erase your info, though we may keep it for legal reasons.
- Restriction: You can ask us to limit how we use your info in some situations.
- Objection: You have the right to refuse our use of your data for marketing.
Data Portability: Request your data in a structured, machine-readable format to move it elsewhere.
Email our Data Protection Officer at [email protected] to use any of these rights. We’ll reply within 30 days—this is what the law requires.
You can also stop getting marketing emails any time by clicking the “unsubscribe” link in our messages or by reaching out to customer support.
Cookies and Tracking Technologies
We use cookies to make your time on our Platform even better. Here’s what’s on the menu:
- Essential Cookies: These are must-haves. They keep your login active and make sure everything runs smoothly.
- Performance Cookies: These little helpers peek behind the scenes to show us how you use the Platform. We learn what to improve next time.
- Marketing Cookies: They tailor the ads you see to your interests, so the promotions are more relevant to you.
If cookies aren’t your thing, you can turn them off in your browser settings. Just keep in mind the Platform might not work as well afterward.
International Data Transfers
We’re a global platform, licensed in Curaçao, so your data might hop across borders to servers or partners outside India. We make sure these trips follow Indian data protection laws and the best international rules. When needed, we use agreements called Standard Contractual Clauses (SCCs) to keep your info safe.
Retention of Your Information
We keep your personal information only as long as we really need it. Here are the main rules:
- Account data: We hang on to it as long as your account is active, then keep it a little longer to obey tax and regulatory rules.
- Transaction records: These are stored for at least 7 years to satisfy anti-money laundering (AML) and know-your-customer (KYC) laws.
Inactive accounts could be removed after 2 years without logins, unless the law tells us to keep them longer.
Links to Other Websites
Sometimes, our Platform links to other sites, like payment processors or partners. We don’t control what they do with your data. Before sharing any personal info, check their privacy policies.
Kids’ Privacy
Our Platform is for users 18 and older. We don’t mean to collect info from kids under 18. If we find out a minor has shared personal data with us, we will delete it right away.
Changes to This Privacy Policy
We may update this Privacy Policy to keep it current or to meet legal needs. We’ll highlight major changes on the Platform or will email registered users. The new policy is effective on the date noted at the top.
Contact Us
Got questions about this Privacy Policy or how we use your data? We’re here to help. Reach out to our Data Protection Officer:
- Email: [email protected]
- Phone: Toll-Free India, open 24/7
- Mail: Batery Bet, Curaçao
We pledge to respond to your requests quickly and clearly. Your privacy matters to us.